Pastoral Care, mental health and well-being information

Pastoral Care, mental health and well-being information

Information and Guidance

Our Philosophy

At Netherhall we understand the demands and sometimes overwhelming challenges faced by young people today and we pride ourselves on providing excellent pastoral care.  We have a highly skilled team of experienced, tutors who are able to support the wellbeing and academic performance of students and know when to refer students to the pastoral team for specialist support.

Our main aim is to establish the right balance between independence and support for our students, helping them to gain confidence when confronting challenges and learning to solve problems themselves, developing resilience during the process.  This is achieved by our caring tutors, guided by the expertise provided by our dedicated Pastoral Team, School achievement leaders and mental health lead. 

How support can be accessed

1. Pastoral Support

Students can access support either through a referral by a member of staff, parent or via self-referral, support can range from an informal chat with a member of our Pastoral team, weekly mentoring sessions, or appropriate referrals to external agencies where necessary.

2. Academic Support

If students require any form of academic support, they should contact their subject teachers or tutors in the first instance.  If the situation is unable to be resolved, then they should contact the Head of faculty responsible for academic progress. If students or parents have a mental health or wellbeing concern, they can either contact their tutor or a member of the Pastoral team who will be able to offer advice and guidance in the first instance. 

A flow diagram of possible support available at the Netherhall school and Oakes College should a student experience challenges with their mental health or well being

Responding to serious concerns

If any student or parent has an immediate serious concern about their wellbeing or that of another student, they must contact either of the Designated Safeguarding Leads, the Pastoral Lead, or the Principal, as well as contacting the appropriate emergency service.   You are also able to report a concern, using the report a concern button below.

If you report a concern in this manner, it will notify a member of the Netherhall school safeguarding team, who will be able to action an appropriate response to the concern shared.

At The Netherhall school we value student voice and understand that at times students may not wish to share their concerns with staff. Students can self-refer to the following organisations should they require support:

Provision Type of Support

Contact details


Centre 33 Cambridge Mental health and well being

03334 141809

Cambridge and Peterborough foundation trust (age 17+) Mental health and well being  

  03333 000055

Cambridge and Peterborough clinical commission group
Mental health and well being 

Limetree clinic
Sexual health advice service

Cambridgeshire child and adolescent service(CASUS)
Drug and alcohol support service

01223 214614

Talk to frank

Facts, support and advice on drugs and alcohol
Keep your Head
Mental health and well being
NHS one
Mental health and well being
Young Minds
Mental health and well being
Chat health
Mental health and wellbeing text service
0748 0635443
Mental health and wellbeing friendship support online

We encourage a culture of working collaboratively and transparently to support our learners to remove barriers and achieve success and realise this cannot be achieved in isolation.  With this in mind, please contact your son/daughter’s tutor, if you have any queries or need any advice on 01223 242931.